BA9203Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â TOTAL QUALITY MANAGEMENTÂ Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â L T P C
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UNIT IÂ Â Â Â Â Â Â Â Â Â Â Â INTRODUCTION TO QUALITY MANAGEMENTÂ Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â 9
Definitions â€" TOM framework, benefits, awareness and obstacles. Quality â€" vision, mission and policy statements. Customer Focus â€" customer perception of quality, Translating needs into requirements, customer retention. Dimensions of product and service quality. Cost of quality.
UNIT IIÂ Â Â Â Â Â Â Â Â Â Â PRINCIPLES AND PHILOSOPHIES OF QUALITY MANAGEMENTÂ Â Â Â Â Â Â Â Â Â Â Â Â Â 9
Overview of the contributions of Deming, Juran Crosby, Masaaki Imai,     Feigenbaum, Ishikawa, Taguchi techniques â€" introduction, loss function, parameter  and               tolerance    design, signal to noise ratio. Concepts of Quality circle,                                        Japanese     5S     principles     and      8D methodology.
UNIT IIIÂ Â Â Â Â Â Â Â Â Â STATISTICAL PROCESS CONTROL AND PROCESS CAPABILITYÂ Â Â Â Â Â Â Â Â Â Â Â 9
Meaning and significance of statistical process control (SPC) â€" construction of     control  charts for variables and attributed.
Process capability â€" meaning, significance and measurement â€" Six sigma            concepts     of process capability.
Reliability concepts â€" definitions, reliability in series and parallel, product life characteristics curve.Total  productive maintenance (TMP)  â€"  relevance to TQM,  Terotechnology. Business
process re-engineering (BPR) â€" principles,  applications,  reengineering  process, benefits  and
limitations.
UNIT IVÂ Â Â Â Â Â Â Â Â Â TOOLS AND TECHNIQUES FOR QUALITY MANAGEMENTÂ Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â 9
Quality functions development (QFD) â€" Benefits, Voice of customer, information organization, House of quality (HOQ), building a HOQ, QFDprocess. Failure mode effect analysis (FMEA) â€" requirements  of  reliability, failure  rate,  FMEA  stages,  design,  process  and documentation. Seven old (statistical) tools. Seven new management tools. Bench marking and POKA YOKE.
UNIT VÂ Â Â Â Â Â Â Â Â Â Â QUALITY SYSTEMS ORGANIZING AND IMPLEMENTATIONÂ Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â 9
Introduction to IS/ISO 9004:2000 â€" quality management systems â€" guidelines for performance improvements.  Qual ity  Audits.  TQM  culture,  Leadership                              â€"  quality   council,  employee involvement, motivation, empowerment, recognition and reward- Introduction to software quality.
1. Â Dale H.Besterfield et al, Total Quality Management, Third edition, Pearson Education
(First Indian Reprin< span>ts 2004).
2.  Shridhara  Bhat  K,  Total  Quality  Management  â€"  Text  and  Cases,  Himalaya  Publishing
House< span>, First Edition 2002.
1. Â Douglas C. Montgomory, Introduction to Statistical Quality Control, Wiley Studen t
Edition, 4th Edition, Wiley India Pvt Limited, 2008.
2. Â James R. Evans and William M. Lindsay, The Management a
Indian Reprint 2003.
4.  Indian standard â€" quality management systems â€" Guidelines for performance
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